Last updated: 3 October 2026
This policy explains what personal data may be processed when you visit loujewels.pt or contact us, and what your rights are under the General Data Protection Regulation (GDPR).
Data controller
Daniel Silva — Portuguese-speaking contact for LOU JEWELS, Antwerp, Belgium.
Email: info@loujewels.pt
What data we process
- Contacts you initiate: when you contact us by WhatsApp, phone or email, we process your name, phone number or email address and the content of the conversation, solely to reply to you.
- Website visits: the server records technical data (such as IP address, date and time and pages visited) to keep the website running and secure.
- This website has no forms, uses no analytics or advertising tools and does not profile visitors.
Purposes and legal basis
- Replying to your enquiries and, if you wish, passing your request on to LOU JEWELS in Antwerp, which handles all sales directly — based on steps taken at your request prior to entering into a contract.
- Keeping the website secure and working properly — based on legitimate interest.
Who we share data with
Data may be shared with LOU JEWELS (Belgium), when needed to handle your request, and with the website’s hosting provider, which acts on our behalf. WhatsApp contacts are also subject to WhatsApp/Meta’s terms. We do not sell or pass on data to third parties for marketing purposes.
Social media
The website links to our Instagram and Facebook pages. When you follow those links, Meta’s privacy policy applies.
Retention
We keep conversations only for as long as needed to reply to and follow up on your request, or as required by law. Technical server logs are deleted periodically.
Cookies
This website only uses technical cookies needed for it to work. See our Cookie Policy.
Your rights
You can ask for access to, rectification, erasure, restriction or portability of your data, and object to its processing, by writing to info@loujewels.pt. You also have the right to lodge a complaint with a supervisory authority — in Portugal, the Comissão Nacional de Proteção de Dados (CNPD).
Changes
This policy may be updated. The date of the latest update is shown at the top of the page.